Welcome to Salinda Health! Our goal is to provide you with exceptional healthcare services in a professional and caring environment. To ensure smooth operations and to provide the best possible service to all of our patients, we ask that you adhere to the following policies.
1. Appointment Scheduling and Cancellations
1.1 Appointment Scheduling To schedule an appointment, please contact our Practice Manager directly at office@salindahealth.com
1.2 Cancellation Policy We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, we request that you provide us with at least 48 hours' notice. This allows us to offer your appointment slot to another patient who may be in need of our services.
1.3 No-Show Policy Failure to cancel or reschedule an appointment within the 48-hour window will be considered a "no-show." Repeated no-shows may result in additional fees or limitations on future appointments.
1.4 Cancellation and No-Show Fee To ensure the quality and consistency of care at Salinda Health, we have established a fee for late cancellations and missed appointments. This policy helps us manage our schedule effectively and continue providing excellent service to all our patients.
Fee Structure:
For Aetna Patients: A fee of $75 will be charged for appointments that are canceled with less than 48 hours' notice or for missed appointments.
For Out-of-Pocket Patients: The full amount of the scheduled session will be charged for appointments that are canceled with less than 48 hours' notice or for missed appointments.
We appreciate your understanding and cooperation in helping us maintain the high standards of care we strive to offer.
2. Payment Policies
2.1 Payment Due All payments for services rendered are due at the time of the appointment.
2.2 Missed Payments If a payment is missed or declined, we will make one attempt to contact you for resolution. Failure to settle outstanding balances within 30 days may result in the suspension of services until the balance is cleared.
2.3 Insurance Billing For patients using insurance, we will file claims on your behalf, but you are responsible for any co-pays, deductibles, or services not covered by your insurance plan.
2.4 Returned Checks There will be a fee for any returned checks due to insufficient funds. This fee will be added to the outstanding balance and must be settled promptly.
3. Privacy and Confidentiality
Salinda Health is committed to protecting your personal information. All patient information is handled in accordance with HIPAA regulations and our internal privacy policies.
Privacy Policies
Salinda Health Privacy Policy
Effective Date: January 1, 2025
At Salinda Health (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including our website, telehealth platform, and other communications. By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide safe, effective, and personalized mental health care. This may include:
Personal Information: Name, date of birth, address, phone number, email, insurance information.
Health Information: Medical history, psychiatric history, medications, treatment notes, session records, and other protected health information (PHI).
Financial Information: Credit card information and billing details for payment processing and auto-pay enrollment.
Technical Information: IP address, browser type, operating system, and usage data from our website or online forms.
2. How We Use Your Information
We use your information to:
Provide mental health care, including therapy, medication management, and follow-ups.
Schedule and manage appointments.
Process insurance claims and payments, including auto-pay enrollment.
Communicate important updates regarding your care or our services.
Comply with legal, regulatory, and professional requirements.
3. How We Protect Your Information
Salinda Health safeguards your privacy in accordance with HIPAA and other applicable laws. Measures include:
Secure, HIPAA-compliant telehealth platforms.
Encrypted storage and transmission of health and financial information.
Restricted access to patient records.
Staff training on privacy and security practices.
4. Sharing Your Information
We do not sell, rent, or trade your personal or health information. We may share information in the following situations:
With your consent or authorization.
With healthcare providers involved in your treatment.
To process insurance claims or payments.
When required by law, court order, or public health regulations.
5. Your Rights
You have the right to:
Access and request a copy of your medical records.
Request corrections to your records.
Receive an accounting of disclosures of your PHI.
Request restrictions on certain uses or disclosures of your information.
Revoke consent or authorization for sharing your PHI (except where prohibited by law).
To exercise any of these rights, please contact us at office@salindahealth.com
6. Cookies and Website Tracking
Our website may use cookies or similar tracking technologies to improve your browsing experience. These do not collect personal health information. You can adjust your browser settings to refuse cookies, though some website features may not function properly.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.
8. Contact Us
For questions or concerns about this Privacy Policy or our privacy practices, please contact:
Salinda Health
Email: office@salindahealth.com
Phone: (203) 539-0077